Refund Policy

At CLETUS Super Mart, we want you to have a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may be eligible for a refund or replacement according to our refund and return terms.

Refund Eligibility

Refund requests may be accepted for products that are damaged, defective, incorrect, or significantly different from the product description.

To request a refund, please contact our customer support team with your order number and relevant details about the issue. Photos or other supporting information may be requested.

Refund Process

Once your request is received, our team will review the order and the reason for the refund. If approved, the refund will be processed using the original payment method whenever possible.

Refund processing time may vary depending on the payment provider or bank.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after delivery so we can review the issue and provide an appropriate solution.

Important

Refund eligibility, return conditions, and processing times may vary depending on the product and the country where the order was placed. Applicable consumer rights and local laws will continue to apply.

Thank you for shopping with CLETUS Super Mart.

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